Complaints Procedure

The majority of the service we provide to our customers is described as excellent. Unfortunately there are times when some of our customers find that we have not been able to live up to our own high standards.
 
In these circumstances our customers can call us to make a complaint or they can complete the online contact us form with more details. 
 
When we receive a complaint, we will investigate the circumstances and aim to reply within a maximum of 8 weeks. Quick Loans will inform the customer in writing of the findings. The customer than has two options if they are not happy, they can appeal to us to reconsider the complaint or they can contact the Financial Ombudsman Service.
 
Contact details 
 
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
 
The FOS will then investigate the issues and contact us for more details if they need them.
 
Please be aware that we are unable to investigate any complaints about payments made to third parties claiming to be us. Incidents of fraud of this nature should be forwarded to the Police / Action Fraud.