Making a Complaint

Our Complaints Procedure

While we strive to address issues correctly on the first attempt, we understand that there may be instances where escalation to an official complaint is necessary. In accordance with the Financial Ombudsman Service, we have established a procedure for this purpose.

If you believe it's time to make a complaint about QuickLoans, we encourage you to communicate with us via email or post. Please provide as much detail as possible, as our initial priority is to resolve your complaint promptly.

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How to Contact Us

Email: help@quickloans.co.uk

Post: Quick Loans Ltd, Vicarage Chambers, 9 Park Square East, Leeds, LS1 2LH

You can also use the form on our Contact Us page – choose "Complaint".

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What Happens Next

Upon receiving your complaint, we commit to responding within 5 working days to acknowledge its receipt. Subsequently, over the following days or weeks, we will conduct a thorough investigation and work towards reaching an agreeable solution with you.

In the event that we cannot find a mutually agreed solution within 8 weeks, we will issue a final response. This response will outline the situation and present your options moving forward, including the possibility of contacting the Financial Ombudsman Service. You have the right to exercise this option at any time within 6 months of receiving our final response.

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The Financial Ombudsman Service

The Financial Ombudsman Service is free to use and independent. You can contact them by:

Phone: 0800 023 4567

Website: www.financial-ombudsman.org.uk

Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

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